Common issues encountered, their possible causes and solutions are reported in this section. For further assistance, please contact Exaddon support.
Iontips warranty request
If you experienced problems with one or more Iontips, you can apply for a replacement. In order to create a successful replacement request, you need:
- A screenshot, video or any other proof illustrating the issue
- The probe replacement request form compiled with all the necessary information
Please send these information to Exaddon support. Possible reasons for a replacement are:
- the Iontip(s) visibly leak(s)
- the Iontip(s) cannot be filled
- the Iontip adapter(s) do/does not fit tightly or is/are broken
- no or poor laser signal
Please do not send the Iontips back unless specifically required by Exaddon.